Privacy Policy
This policy explains what data Loopcam.tv collects, why, who processes it on our behalf, how long we keep it, and what rights you have under the General Data Protection Regulation (GDPR) and other applicable privacy laws.
What we collect
We collect the information you provide when creating an account (email address, display name, gender), content you upload (profile photos), messages you send to other users, and technical data generated while using the service (activity logs, connection events). We also derive your approximate country from your IP address at connection time for the country live-session filter; we do not store the raw IP address for that purpose. If you allow measurement cookies, Google Analytics 4 collects visit and device information, approximate location, and cookie identifiers to help us understand use of the site and measure Google Ads results.
Legal basis for processing
We process your data under the following legal bases: (a) Contract performance — to create and manage your account and deliver the service you signed up for; (b) Legitimate interests — to maintain service security and prevent abuse; (c) Consent — to use Google Analytics 4 for site analytics and Google Ads measurement; (d) Legal obligation — to retain billing and payment records as required by applicable financial regulations. We do not send marketing communications.
How we use your data
Your data is used to operate and personalise the service, authenticate you on each session, apply your live-session preferences, process payments and manage subscriptions, investigate abuse reports, and send transactional emails (account created, account deleted, subscription events).
Third-party processors
We use Google / Firebase for authentication and identity management. If you allow measurement cookies, we also use Google Analytics 4 for site analytics and Google Ads measurement; Google receives the related visit and device data. Other providers are our payment provider, ipwho.is for IP-to-country lookup during live-session filtering, and our hosting provider. We do not sell your data or use GA4 audiences for personalized ads.
How long we keep your data
Account and profile data is kept for as long as your account is active. Messages are kept until you delete the conversation or your account. Activity logs are kept for 90 days. Reports you file or receive, and any resulting chat suspension, are kept for up to 90 days for safety review and then deleted; the underlying match record (who you were paired with and when) is deleted after 7 days, independently of the report. A chat suspension applies to your account and follows it across devices and networks. Billing and payment records are kept as required by applicable financial regulations. Google Analytics data follows the retention settings of our GA4 property; withdrawing consent stops future measurement but does not erase previously collected data.
Your rights
Under GDPR you have the right to: access a copy of your personal data; correct inaccurate data; request erasure of your data (right to be forgotten); restrict or object to processing; request data portability. You also have the right to lodge a complaint with your national data protection authority. To exercise these rights, contact us at the address below.
Your controls
You can update your profile and chat settings at any time inside the app. You can delete your account from the Profile page — this permanently removes your data from our systems within 24 hours. You control camera and microphone access through your browser permissions. Use Cookie choices in the footer or your profile to allow or decline Google Analytics and Google Ads measurement at any time. Declining does not affect access to Loopcam.
Contact and data controller
The data controller is Loopcam.tv. For any privacy-related request or question, contact us at [email protected]. We will respond within 30 days.